Ripped off by an unscrupulous freight forwarder removal agent. He has a very good online presence - but is a one man band - once the service had been paid in full - Ajoy Lopez (the owner) is difficult to get hold of - he did not reply to emails, did not return phone calls... when you get hold of him on the phone he promises to call back within a couple of hours... that never happens. Despite being paid in full for services - he did not pay his vendors (and could not be contacted). Again - when you get hold of him - more promise that everything is under control... but then no feedback, no phone calls. After incurring high costs and being threatened with losing ALL our belongings - we were forced to pay his vendors and the storage costs.
Goods were not packed well - no strapping in the container... water damaged boxes. LCD TV lying on the floor with a mattress having fallen on top of it. Some possession were missing, others broken.... and we even had things that do not belong to us. Despite trying to reclaim costs and make an insurance claim - the fraudulent Mr Ajoy Lopez has not come back to us. An expensive experience.... so hopefully this report saves other expats the frustration and stress of what should be a simple move!
We have been ripped off by $13,000 excluding breakages, missing items and the fact that we had to rent a fully furnished apartment for 4 months!
Review about: Storage And Removal.